At Simply SWABRA BRIDGES, we want you to have a smooth and transparent shopping experience. Please review the information below regarding shipping, delivery, returns, and refunds.

SHIPPING COSTS

• Shipping costs are calculated and displayed at checkout before you complete your purchase.
• We currently ship within the United States only.
• International shipping is not currently available.
• Shipping costs may vary depending on your delivery address and order details.

DELIVERY TIMES

Your Simply Elegant Africana order will generally be processed and prepared for shipment within 1–3 business days after receiving your order.

Once your order has been processed, standard delivery is estimated to take approximately 3–7 business days.

This means the estimated total delivery timeframe is approximately 4–10 business days, including the processing period.

Please note that these delivery times are estimates and are not guaranteed. Delivery may occasionally take longer due to postal service delays, weather conditions, holidays, or other circumstances outside of our control.

SHIPPING SERVICES

Orders are shipped within the United States using postal shipping services.

The available shipping service may vary depending on your location and order details.

TRACKING INFORMATION

Tracking information may not currently be available for every order or shipping service.

If tracking information is available for your shipment, it will be provided when your order is shipped.

SHIPPING ADDRESS

Please make sure your shipping address is complete and accurate when placing your order.

SWABRA BRIDGES is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

If you need to make a change to your shipping address after placing an order, please contact us as soon as possible. We cannot guarantee that address changes can be made after an order has been processed or shipped.

EXCHANGES & RETURNS

We want you to feel confident when shopping with SWABRA BRIDGES. If something isn’t quite right, you may request a return within 30 days of delivery.

To request a return, please contact us at:

simplyelegantafricana@gmail.com

Please include your order information and let us know that you would like to request a return. We will provide the necessary instructions for returning your item.

RETURNS

• Contact us within 30 days of delivery if you would like to return an item.
• Customers are responsible for the cost of return shipping.
• Items must be unworn and unused.
• Items must be returned in their original condition.
• Items must be returned in their original packaging.
• All original tags must remain attached.
• Returns that do not meet these requirements may not be eligible for a refund.

Please retain your return shipping receipt or proof of postage until your return has been successfully received and processed.

REFUNDS

Once your returned item is received, it will be inspected to confirm that it meets the return requirements.

If the return is approved:

• Your refund will be processed within 14 days after the returned item is received and inspected.
• The refund will be issued to the original payment method or card used to make the purchase.
• Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
• Original shipping costs are non-refundable, and customers are responsible for return shipping costs.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive an incorrect item, please contact us at simplyelegantafricana@gmail.com as soon as possible.

Please provide your order information and, where possible, photographs showing the issue.

We will review the situation and work with you to determine the appropriate resolution.

IMPORTANT INFORMATION

• The 30-day return window starts from the date of delivery, not the order date.
• Items must be unworn, unused, in their original condition and packaging, with all original tags attached.
• Customers are responsible for return shipping costs.
• Please retain proof of postage for your return.
• Returns that do not meet the requirements of this policy may be refused.
• Refunds are processed within 14 days after the returned item is received and inspected.
• Refunds are issued to the original payment method used for the purchase.
• Delivery times are estimates and may vary depending on postal service conditions and circumstances outside of our control.

CONTACT US

If you have any questions about shipping, delivery, returns, or refunds, please contact us:

SWABRA BRIDGES

Email: simplyelegantafricana@gmail.com
Phone: 972-838-7902
Address: 1926 Irby Lane, Murfreesboro, TN 37127

We are happy to assist you with any questions regarding your order.